Support Center

Knowledge Base

  • Updating Your User Profile

    You must be logged on to update your profile. To update your user information, click the "My Profile" link loc...

    Mar 30, 2017 01:48PM EDT
  • Resetting Your Password

    If you have forgotten your username or password, you can use the Forgot Username or Password option to request...

    Mar 30, 2017 03:00PM EDT
  • My Messages

    My Messages can be found on your My Courses page and list system generated notifications about nomination appr...

    Apr 28, 2017 04:26PM EDT
  • My Course Approval Requests

    My Course Approval Request list the courses that require approval that you or your STC or RTA have sought appr...

    Apr 28, 2017 04:29PM EDT
  • My Courses

    My Courses provides a list of courses with which you have interacted. If your list of courses extends to more ...

    Mar 30, 2017 03:39PM EDT
  • Test Center

    You will be able to access and complete most required tests (pretest and posttest) and assessments (an evaluat...

    Mar 30, 2017 04:29PM EDT
  • Course Catalog

    The Course Catalog lists all Survey & Certification Group (SCG) courses available for nomination and regis...

    Mar 30, 2017 04:36PM EDT
  • Evaluations

    Pending evaluations will be located on your My Courses page. To complete a required course evaluation, click t...

    Mar 30, 2017 04:43PM EDT
  • Certificates

    Completion Certificates are available to view/print immediately upon successfully completing a course, on the ...

    Apr 28, 2017 04:25PM EDT
  • Document Courses/Pop-up Blocker

    If your document course fails to open when you launch the course, please make sure Pop-up Blocker is turned of...

    Apr 30, 2017 11:18AM EDT

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